Legal

Privacy Policy

Last updated: May 23, 2026

This Privacy Policy explains how NRT Servicos Administrativos LTDA, a Brazilian limited liability company enrolled with CNPJ No. 39.828.030/0001-26, with registered office at Avenida Ayrton Senna da Silva, 200, Sala 310, Gleba Fazenda Palhano, Londrina, State of Parana, 86050-460, Brazil, doing business as Nrtly ("Nrtly," "we," "us," or "our"), collects, uses, discloses and protects personal information when you visit nrtly.com (the "Website") or interact with our services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Website.

1. Information we collect

We collect the following categories of personal information:

CategoryExamples
Contact informationName, email address, phone number, company name
Communication contentMessages and attachments you send to us via email or contact forms
Technical dataIP address, browser type, device identifiers, pages visited, referring URL, timestamps
Cookies and similarSession identifiers, preference cookies, basic analytics cookies

2. How we use your information

  • To respond to inquiries, support requests and partnership proposals.
  • To operate, maintain, secure and improve the Website and our services.
  • To comply with our legal, accounting and regulatory obligations under Brazilian law.
  • To detect, investigate and prevent fraud, abuse and security incidents.

3. Legal bases for processing

We process personal information based on (i) your consent, (ii) the performance of a contract with you, (iii) compliance with a legal obligation to which we are subject, or (iv) our legitimate interests, where these are not overridden by your rights and freedoms.

4. Sharing of information

We do not sell your personal information. We may share information with:

  • Service providers. Vetted vendors who help us operate the Website and our services — for example, hosting providers, email delivery, analytics, accounting and customer support tools. These providers may only use your information to perform services on our behalf.
  • Legal & safety. Authorities, regulators or third parties when we believe disclosure is required to comply with the law, enforce our agreements or protect the rights, property or safety of Nrtly, our users or others.
  • Business transfers. In the event of a merger, acquisition, restructuring or sale of all or part of our assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

5. International transfers

Nrtly is headquartered in Brazil and operates primarily from Brazil. Some of our service providers are based in the United States and the European Union. When required by law, we put appropriate safeguards in place for cross-border transfers (such as Standard Contractual Clauses or equivalent mechanisms).

6. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to request data portability, and to withdraw consent at any time. To exercise these rights, contact us at privacy@nrtly.com. We may need to verify your identity before responding.

8. LGPD (Brazil)

If you are located in Brazil, you may exercise the rights granted by the Lei Geral de Protecao de Dados (Federal Law No. 13.709/2018), including confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information about sharing and revocation of consent. Contact us at privacy@nrtly.com.

9. CCPA / CPRA (California)

If you are a California resident, you have the right to know the categories of personal information we collect, to request access or deletion, to correct inaccurate information, to opt out of the "sale" or "sharing" of personal information, and to be free from discrimination for exercising your rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. To submit a request, email privacy@nrtly.com.

10. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. No system is perfectly secure, however, and we cannot guarantee absolute security.

11. Children

The Website and our services are not directed to children under 13 (or 12 under Brazilian law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are material, we will provide additional notice (for example, by posting a banner on the Website).

13. Contact

NRT Servicos Administrativos LTDA (d/b/a Nrtly)
Av. Ayrton Senna da Silva, 200, Sala 310, Gleba Fazenda Palhano, Londrina, PR, 86050-460, Brazil
CNPJ: 39.828.030/0001-26
Privacy & data requests: privacy@nrtly.com
General contact: contact@nrtly.com